I have tried restarting the pc.
Also tried reinstalling Frozen, which was a disaster as I was at level 285, and I still cannot open the game.
I can see the game and the opening page appears and then the black page with the white Disney logo and then it all closes no further action.
windows laptop-OTHER, Windows 10
"I have tried restarting the pc"...
The app runs on iOS devices > https://itunes.apple.com/us/app/frozen-free-fall/id692412579?mt=8
Restart your iPad then try re downloading the game.
Why are you asking this in and Apple iPad forum, about a Disney game running on a Windows laptop? Since you realize that your problem has nothing to do with the topic of this forum, and is violating the Terms of Use, you should expect no help.
Actually I don't expect anything. I didn't realise I was breaking any rules and was merely asking a question.
Now I realise its improper I will go away.
If this is any indication of the Apple community temperament I will try to stay away from Apple products.
Hope you have a nicer day than it has apparently started.
You didn't break any rules but if you owned a Land Rover would you take it to a Ford dealership to have it diagnosed and repaired? My Windows days are rusty so I would have a hard time helping you with your issue and most of the volunteers here have their expertise in iOS and iPads. It was just confusing. Could I ask how you ended up posting here rather than on the Microsoft or Disney sites?
If you do decide to buy an Apple product you usually will find most of the volunteers here much nicer and friendlier.
Hello Deggie, I don't exactly remember how I landed up here. I googled Frozen help or something like that and obviously ended up in entirely the wrong place without noticing.
I'm sorry. Just close this off now & consign it to lack of experience 😕
I was just curious at how you did that. Your issues you were having may not have been on your computer but instead on the Disney servers that support that game. You might want to find their site and ask if there is a location where you can check their system services.
What did Disney support tell you about using their product?
I have been playing this game for 8 months on a Windows laptop & it worked perfectly fine until this morning.
What's that got to do with the fact that this is an iPad, NOT a Windows laptop tech support forum and that this game is NOT an Apple product!
Absolutely nothing. But that's my point - worked perfectly fine before.
It doesn't hurt to ask the questions & try to resolve the issue.
Good point 😉. But you should maybe try in a game forum.
Thanks Diana - I'll try that.
Was starting to think all Apple people took grumpy pills 🙂
It's clearly off topic for this forum
So what? It still doesn't break any rules and you can report it if you think it needs to be removed.
I've requested the thread be removed. Now that you have a login here keep it and if you ever do have an issue you know where to come for help.
I cannot open Frozen Free Fall.
